Sorts every support message so urgent issues never wait in line.
Your support inbox is a pile of everything — urgent bugs, billing questions, feature requests, spam. Someone has to sort through it, and for most teams that someone is the person who should be solving problems instead. This agent reads every incoming request the moment it lands, works out what it's actually about, assigns a priority, and routes it to the right person — or answers it outright. A bug report from a paying customer gets flagged urgent and reaches a human in minutes. A password reset gets an instant reply with step-by-step instructions. A feature suggestion gets logged and summarized for your product team.
It doesn't match keywords — it understands intent. 'I can't log in' and 'when is my invoice due' both get handled correctly, without a human in between. You describe your team and your routing rules once, in plain English, and it runs from there. Set it up in an afternoon alongside the people it's helping.
The result is a support team that stops sorting and starts solving. Urgent issues never sit at the bottom of the pile, common questions answer themselves, and every Monday you get a report on ticket volume, categories, and response times — so you always know where your support actually stands, instead of guessing.