Keeps your help center answering questions before they get asked.
Your help center should answer questions before customers need to ask them. But most knowledge bases quietly rot: articles reference old features, screenshots show last year's design, and the question everyone asks on week one of the new pricing has no article at all. This agent fixes that — continuously.
It watches what customers are actually asking your support team and flags topics that should be in the knowledge base but aren't. It spots articles that reference outdated information, and it tracks which articles genuinely end a conversation — a customer finds the answer and never opens a ticket — and which ones get read and ignored. When a gap shows up, it drafts the article from real customer questions, in plain English. Your team reviews and publishes in minutes instead of writing from scratch.
The result is a help center that gets more useful every month: it deflects tickets before they're created, your customers become more self-sufficient, and your inbox shrinks without hiring anyone. Every Monday you see what needs writing, what needs updating, and how many tickets the help center stopped before they ever reached a human.