Finds out what customers actually think, before you guess wrong.
You think you know what your customers want. You're probably wrong about some of it — because nobody asked them. This agent asks. It sends short, well-timed surveys after key moments: a support interaction, a purchase, a trial expiry. One or two questions, not an interrogation. That's why people actually finish them.
It reads the open-ended answers, groups them into recurring themes, and surfaces insights you can act on. Each survey fires at the moment the experience is fresh, so the answers describe what actually happened — not a vague memory of it. If five customers mention the same missing feature this month, you'll know, with their exact words attached. If satisfaction dips after a product update, you'll know within days, not quarters. The feedback lands in plain English on Monday, not buried in a dashboard nobody opens.
The practical difference: your roadmap stops being built on the loudest voice in the room and starts being built on what customers keep telling you. You catch a bad change while it's still a dip, not a wave of complaints. And because the surveys respect people's time, the response rate stays high enough that the insights are actually trustworthy.